Complaints Procedure

Our aim at Insuranceprotector is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service. If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact the insurance agent who sold you this insurance.

In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the Managing Director at our parent company Commercial Express Quotes Ltd. Their address is: -

Managing Director
Commercial Express Quotes Ltd
Unit 4
Castlegate Court
Castlegate Way
Dudley
DY1 4RD

Telephone Number 0845 094 2077

If, at the end of this process you still remain dissatisfied with the outcome, you have the right to take your complaint to the Financial Ombudsman Service (FOS). They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.

Call us today on 0845 226 8559
Mon - Fri 9.00am to 5.00pm